Service standards
Like every organisation we have a strict set of rules, regulations and protocols to which we must adhere. These cover everything from how we treat you when you come into one of our offices, to how we conduct our financial affairs. All are designed to make sure we reach the very highest standards in every area of our work. So if you have a problem or complaint, for example, we aim to respond to you within ten working days. If you are still not happy with our response, we provide the information you need to take your complaint further, including, if necessary, to the Local Government Ombudsman.