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Debt Management

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Being in debt can be scary...

And it often feels that it's much easier getting into debt than it is to get out of debt! But there is help available. If you have problems with your council rent for example, housing officers are trained to listen and give advice in a sympathetic and professional way, suggesting if appropriate, any extra benefit you might be entitled to.

There are websites which can give you good advice such as the National Debtline www.nationaldebtline.co.uk  (0808 808 4000 ) but beware! Some so called 'free debt advice' websites are actually a front for finance companies that offer to help you clear your debts for a fee.

Useful information and advice on debt & money can also be found on the LBHF website.

Citizen's Advice Bureau (CAB)

Finally the Citizen's Advice Bureau (CAB) is a fantastic resource offering free, impartial advice on financial and legal matters; helping you draw up a budget, phoning companies on your behalf, and sometimes even getting debt reduced or written off.

The first thing to do is take stock of exactly what you owe and to whom. We've included a budget planner to help make this easier. If you feel overwhelmed or struggle with numbers, enlist someone who you can trust and who can help you. List as much as you can, not just big bills like rent, gas or electric, but also petrol and clothes, for example.

Gather all the paperwork together that you can and sort it in to different piles for different bills and debts. It might be easier to attach a piece of paper to each pile which clearly sets out the phone number, contact name and any reference numbers you need to quote when you contact the company.

Try and work out what you can realistically pay back and how often. Creditors (the people you owe money to) will often prefer to accept a small amount of money that you can keep paying regularly rather than a large amount that you can't afford and so causing you to default.

Sometimes though, a company will set an unrealistic figure and appear unwilling to compromise – stay calm. Explain that if you agree to the amount they suggest, you are not going to be able to pay it, and you're going to fall further behind. Make a note of phone calls you make and make copies of letters you send.

The worst thing you can do is ignore the problem. It will make you anxious and sometimes even ill, and the problems will continue, often with interest and other charges piled on top of the original amount. 

Remember, a lot of people, from all walks of life, get into debt

What is a Priority Debt?

A priority debt is any or all of the debts listed below. It is generally accepted that these debts need to be paid first to avoid serious consequences. That's not to say, all debts aren't important, but these are the debts that unpaid, could lead to imprisonment, bankruptcy or the loss of your home.

  • Rent arrears
  • Mortgage arrears
  • Council tax and community charge
  • Second mortgage or secure loan
  • TV Licence
  • Gas or electricity
  • Magistrates' court fines
  • Maintenance
  • Hire purchase or conditional sale
  • Income tax, National Insurance and VAT arrears
Useful Contacts

Fulham Citizen' Advice Centre
The Pavillion
1 Mund Street
London W14 9LY

Telephone: 020 7385 1322


Shepherds Bush Advice Centre
338 Uxbridge Road
London W12 7LL

Telephone: 020 8753 5910


Local Government Ombudsman
Millbank Tower
Millbank
London SW1P 4QP

Telephone: 020 7217 4620