Housing Improvement Teams (HITs)
These teams will include staff and residents, working together to improve services. You can choose the team you wish to join based on your interests or knowledge. You may wish to join the HIT dealing with Repairs, or Decent Homes, or you may be more interested in Anti-social behaviour, or Resident Involvement, for example.
This is a good, effective way for you to constructively take part in improving services.
Each year we will publish a programme of service areas to be covered by the HITs.
| Date | HIT |
| May | Repairs Service – Examine customer feedback and performance information;
make recommendations for improvements or further research |
| June | Customer Care |
| July | Repairs – Communal Repairs Examine area identified in May HIT for further investigation |
| August | Caretaking Services / Estate Services – Examine performance Information, customer feedback |
| September | Leasehold Services – (e.g.Information to residents on service charges) |
| October | Tenancy Management – Anti Social Behaviour. Examine Statistics, Strategy, and results of surveys – and make recommendations |
| November | Major works |
| December | Follow up Tenancy Management |
| January | Regeneration |
| February | TBC |
If you would like to have more information about this please contact our Resident Involvement Team on 0208 753 4621