Paying Rent

How do I pay my rent?

• On the LBHF website, via a secure link, go to the online payments page.
• By Payzone: you can pay with your housing charges swipe card at any payzone outlets that has bill paying facilities. Click here to locate your most convenient location
• By automated phone system
  using your credit or debit card. 020 8753 1930 – 24 hours
• In person at Hammersmith Town Hall Extension
• By cash or cheque at your local post office using your housing charges payment card or book
• By Standing Order (click on link, this opens as a pdf, and save a copy  to your pc)
• By Direct Debit (click on link, this opens as a pdf, and save a copy  to your pc)
• By post to:  
  Rent Accounts, 3rd Floor, Hammersmith Town Hall Ext, Hammersmith, London W6 9JU.
  Cheques and postal orders must be made payable to London Borough of Hammersmith and Fulham.
  Please ensure you write your name and pay reference number on the reverse
• Is your account in Credit? Obtain a refund by filling out this form and returning it to us.

How do we spend your rent?

View a breakdown of how we spend your rent ...

How do we calculate your rent?

Local authorities have limited discretion to set rent levels. The government seeks to ensure that public sector rents across the country are fair. This means that rents have to be proportional to the value of the property regardless of whether the tenant is in a housing association or local authority dwelling. Rents have in the past not been set equally across the country. Local authorities therefore have to adjust their rents annually in order to move towards the government's target.

In order to calculate the annual rent increase, inflation measures are taken into account. Rents are calculated for each individual dwelling. This means that individual rents are not always at the average rent increase value.

Average Rent Increases for the past 5 years have been as follows:  

So, what am I paying?

The council sets the amount of the weekly housing charges for all council tenants. The total amount includes:

• Rent for your home (This charge is for providing, managing and maintaining your home.)
• Water rates (Water rates are set by the water companies, and the council collects them on their behalf.)
• Heating charges (If you have a shared or district heating system with other residents, a charge for this is included with your rent. You may be entitled to a rebate if the system fails for more than 48 consecutive hours. If you have any other form of central heating, you pay directly to the gas or electricity suppliers.)
• See our Income Management Service Standards

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