Publication & Minutes
This section contains useful publications including the full content of your leaseholders' handbook and minutes from our consultation groups
Leaseholders' handbook:
- Alterations / Improvements to your Flat
- Buildings Insurance
- Complaints / Compliments
- Consulting Leaseholders
- Extending your Lease / Buying your Freehold
- FAQ's on Major Works
-
Landlords Rights - Leaseholders Charter
- Leaseholders Guide
- Major Works & Improvements
- Section 20 Explained
- Managing your Building and Estate
- Paying for Major Work
- Repairs & Maintenance
- Service Charge
- What to do if you disagree with your Service Charge
- Subletting your Home
- Useful Contacts
- Your Lease, Your Rights and your Responsibilities
Annual Service Charges
Service Standards
Like every organization we have a strict set of rules, regulations and protocols to which we must adhere. These cover everything from how we treat you when you come into one of our offices, to how we conduct our financial affairs. All are designed to make sure we reach the very highest standards in every area of our work. So if you have a problem or complaint, for example, we aim to respond to you within ten working days. If you are still not happy with our response, we provide the information you need to take your complaint further, including, if necessary, to the Local Government Ombudsman.
