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Privacy Policy

How H&F Homes uses your information

H&F Homes is committed to abiding by the London Borough of Hammersmith & Fulham's guidelines who themselves abide by the Data Protection Act, as well as people’s rights to confidentiality and respect for privacy.

We treat your private information with respect.  It is kept secure and only those staff who are entitled to see it, have access to it.

We will do our best to keep information about you accurate and up to date.

When we no longer have a need to keep information about you, we will dispose of it in a secure manner.

We use computer systems to ensure we have the best available information on you from the council departments who provide you with a service.

In particular, we will use information about you on the following basis:

1) For all law enforcement, regulation and licensing, criminal prosecutions and court proceedings, we will use all information held by us in order to undertake those functions efficiently and effectively.

2) For all uses of information relating to situations where you owe money to the Council, or where we are paying you money, or you are claiming grants, housing or council tax benefits, your personal information (other than just your name, address, dates of occupancy etc) will be kept secure and used only for that range of purposes (and for those stated at 1. above).

By doing that,  we are able to:

  • Provide you with a better level of service, ensuring that our information about you is accurate and up to date. 

  • Ensure that public (taxpayers’) money is spent wisely and efficiently. 

  • Avoid people being paid money to which they are not entitled.

  • Avoid having to ask people to pay money back when it has been paid to them incorrectly. 

  • Reduce fraud and crime generally.

3) For other functions (see below) we will seek to ensure that your name, address, date of occupancy etc., is used intelligently, in order that we treat you as our customer and minimise inefficiency.
It is important to us that we properly coordinate what we do for you.  As a result, when you tell us that you are moving address or changing your name, we will try and make it as easy as we can for you.  We will try and keep all of our records up to date with your name and address details.

IP (internet protcol) addresses
We monitor the number of visitors to our website and collect IP addresses through our system of continuous review. However, this information is not used to identify individuals.

Cookies
We use cookies on certain sections of the website. These are used to help us see which parts of our website are the most useful to customers. We use the information to make the site easier for you to use.  If you do not wish to receive cookies then you can set your web browser to reject them. However, you may not be able to use the e-payments section of our website.

Security
We have strict security measures in place to prevent the alteration, loss or misuse of information on our computers. Our online payments are subject to the tightest security under our control.

(4) If you would like to know more, including about how we look after your information, please contact the Company Secretariat

If you are not satisfied with our response you may wish to contact the Information Commissioner www.dataprotection.gov.uk.

External Links
This site contains links to other sites. H&F Homes is not responsible for the privacy practices or the content of these sites, nor do we endorse any externally linked sites. This privacy statement does not cover these links to other websites