Service Standards & Our Performance
Performance Monitoring & Management
Monthly 'Directorate Report' Performance Information:
2010 - 11 (web tab)
| Apr | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar |
2009 - 10 (web tab)
| Apr | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar |
Over the last few years, we have been working with residents and staff to develop new, measurable service standards. They are based on best practice from other organisations and cover everything from how we treat you when you come into one of our offices, to how we respond to complaints. All are designed to make sure we reach the very highest standards in every area of our work.
Service Standards:
If you have a problem or complaint about our services or would like to compliment a member of our staff please let us know.
We aim to respond to complaints within ten working days. If you are still not happy with our response, we provide the information you need to take your complaint further, including, if necessary, to the Local Government Ombudsman.
* Monthly Performance Information: ('traffic light - RAG')
2010 - 11
| Apr | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar |
2009 - 10
| Apr | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar |
2008 - 09
| Apr | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar |
2007 - 08
| Apr | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar |
These are a series of 'traffic light' (R
A
G) reports which show a snapshot of performance levels within H&F Homes. (see reports in tables *)